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Category: yelp

Posted:
Jul 1, 2016

Author:
Emily S

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How can hospitals improve patient satisfaction? By engaging their employees

For years, hospitals earned high (or low) ratings based almost entirely on the medical care they delivered. That’s changed, thanks to formal tools like the national Hospital Consumer Assessment of Healthcare Providers and Systems survey and reviews posted on Yelpand social media. Today, providing a...

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Doctors fire back at bad Yelp reviews — and reveal patients’ information online

Burned by negative reviews, some health providers are casting their patients’ privacy aside and sharing intimate details online as they try to rebut criticism.  In the course of these arguments -- which have spilled out publicly on ratings sites like Yelp — doctors, dentists, chiropractors and...

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Posted:
Oct 22, 2015

Author:
Emily S

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In Tracking Outbreaks Of Food Poisoning, Can Yelp Help?

When a Shigella outbreak at a San Jose, Calif. seafood restaurant sickened dozens of people last weekend, Yelp reviewers were on the case – right alongside public health officials.  “PLEASE DO NOT EAT HERE!!!!” Pauline A. wrote in her Oct. 18 review of the Mariscos San Juan #3 restaurant. “My...

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Posted:
Sep 2, 2015

Author:
Deirdre

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Can Twitter and Yelp really help spot a salmonella outbreak?

One of the biggest hurdles to halting foodborne illness outbreaks is spotting the source of the problem -- and spotting it quickly. More often than not, by the time authorities recognize an outbreak of salmonella, listeria or any of the other pathogens that sicken an estimated 48 million Americans...

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Posted:
Aug 6, 2015

Author:
Deirdre

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Yelp gets into hospital review business

The popular crowd-sourced review site Yelp is teaming up with an unlikely partner to put more healthcare facility data and reviews into the hands of the consumer.

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Posted:
Sep 17, 2014

Author:
Maggie

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In Practice: The Yelp Phenomenon

Patients can complain about their medical experiences on Yelp, snap photos of doctor's offices for their Instagram account, and even post pictures of a doctor conducting an exam to Facebook, all "invasions" of privacy that would be actionable if it were a doctor posting about a patient.

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Posted:
Aug 8, 2014

Author:
Maggie

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Vernacular Criticism: The most interesting place to read about museums is Yelp

“Boyfriend says that it’s a little silly to review a museum like PS1 because it has so many rotating pieces/exhibitions,” writes Yelp user Saskia S. in her five-star review of MoMA PS1, a contemporary art center in Queens.

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Posted:
Jul 8, 2014

Author:
Maggie

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HealthCare.gov site stumps 'highly educated' millennials

Millennials who struggled to sign up for health insurance on HealthCare.gov have some simple advice for the Obama administration: Make the website more like Yelp or TurboTax.

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Posted:
Jun 26, 2014

Author:
Maggie

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Agencies Use Social Media to Track Foodborne Illness

Most cases of foodborne illness are never reported to public health authorities. But that doesn’t mean those afflicted suffer in silence. Many people turn to social media to complain and even identify food purveyors they believe are responsible.To tap into this rich source of information, city...

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Posted:
May 28, 2014

Author:
Maggie

Tags:

Docs get Yelped! 1 in 4 patients now read online physician reviews

Doctors have always had a love/hate relationship with the Internet, and some bristle at the fact that many patients now shop for caregivers in the same way they shop for restaurants and plumbers: using online review sites.

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