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Category: patient satisfaction

Office Chatter: Your Doctor Will See You In This Telemedicine Kiosk

On the day abdominal pain and nausea struck Jessica Christianson at the office, she discovered how far telemedicine has come.  Rushing to a large kiosk in the lobby of the Palm Beach County School District’s administrative building where she works, Christianson, 29, consulted a nurse practitioner...

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Posted:
Jul 1, 2016

Author:
Emily S

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How can hospitals improve patient satisfaction? By engaging their employees

For years, hospitals earned high (or low) ratings based almost entirely on the medical care they delivered. That’s changed, thanks to formal tools like the national Hospital Consumer Assessment of Healthcare Providers and Systems survey and reviews posted on Yelpand social media. Today, providing a...

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You Mean I Don’t Have to Show Up? The Promise of Telemedicine

Aside from whatever a visit to the doctor costs you in money, it also costs you in time. A lot of it. End to end, the travel and waiting time for a doctor's appointment can take several hours — often disrupting work or school. Only 17 percent of it — 20 minutes, on average — is spent actually...

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Why Doctors Shouldn’t Be Afraid of Online Reviews

What is excellent health care? In medicine we’ve long operated under the mantra “doctor knows best.” Physicians sleep comfortably at night knowing they have competently performed a surgery or drawn on their medical knowledge to make life-saving diagnostic and treatment decisions.

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Automated empathy allows doctors to check on patients daily

A health care startup made a wild pitch to Cara Waller, CEO of the Newport Orthopedic Institute in Newport Beach. The company said it could get patients more engaged by "automating" physician empathy. It "almost made me nauseous," she said. How can you automate something as deeply personal as...

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Posted:
Nov 24, 2014

Author:
Maggie

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Quality Reviews expanding mobile patient experience survey to emergency departments

Heath IT company Quality Reviews uses patient surveys to help hospitals get a better sense of the patient experience at their facilities and where it needs improvement. It’s expanding the number of providers using its patient surveys as well as the types of surveys it provides. An SMS text is sent...

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Posted:
Sep 23, 2014

Author:
Maggie

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Avoid The Rush! Some ERs Are Taking Appointments

Three times in one week, 34-year-old Michael Granillo returned to the emergency room of the Northridge Hospital Medical Center in Southern California, seeking relief from intense back pain. Each time, Granillo waited a little while and then left the ER without ever being seen by a doctor."I was in...

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Posted:
Jul 8, 2014

Author:
Maggie

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Emergency room online appointments ease wait times

Scott Paul knew he needed to head to the emergency room on a recent Sunday after his foot became so painful he couldn't walk.

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Posted:
May 21, 2014

Author:
Maggie

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You Can't Yelp Your Doctor

Some of the country’s best doctors have the worst patient satisfaction scores. Here’s why. Part of being a doctor is learning to suppress your feelings. You get good at being what people need you to be. But it slowly transforms you into something you couldn’t have foreseen—a sort of Stepford doctor...

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The Leonard Davis Institute of Health Economics (LDI) is Penn's center for research, policy analysis, and education in health systems. Its 200 Senior Fellows analyze the medical, economic, and social issues that influence how health care is organized, financed, managed, and delivered across the U.S.

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